FAQs

As a regulated company, we are obliged by law to collect certain information about our clients during the verification process. Besides your verification documents, we also require the following questionnaires to be completed:

The Appropriateness Assessment Test is part of this process which helps us ensure that the customer has an understanding of the risks involved and has the relevant experience required in the financial markets. The Assessment ensures that you are given access to the leveraged products and services you are most suited for.

The Assessment of client’s economic situation (Economic Profile) is the second part of this process which allows us to ensure that the customer’s financial situation is in line with their funding patterns and also adds an extra level of verification for AML purposes.

For further details, please contact our Customer Support via email at [email protected], or via phone or Live Chat.

Registering with Viverno is a relatively simple process. Simply click “Sign up” and complete the registration process.

After you have opened an account with Viverno, you are asked to complete personal details (date of birth, residential address details, etc.) as soon as possible. This should help you speed up the verification process.

You will then need to complete an Appropriateness Test to ensure that you understand all the risks involved in trading derivative products and submit basic information on your Economic profile.

In order to have your account fully verified you will be required to send the below documentation:

Proof of identity
Proof of address

You can upload the documents through the Viverno dashboard. It is a very simple and straightforward process.

To avoid any account limitations including, but not limited to, trading, withdrawal of funds and account closure, all clients should be verified as soon as possible.

At any point, Viverno may request additional identification documents in accordance with regulations or circumstances.

Please note that if you wish to open a real money account with Viverno you must be at least 18 years old.

Phone verification is a mandatory step to add protection to your account. After entering a valid mobile phone number in the online form, you will receive an SMS with a verification code. You will then need to enter that code into the appropriate box in the form. If you are unable to verify your number, please contact our Customer Support Team via phone, LiveChat or via email at [email protected].

You can contact our Customer Support Team for any questions related to your registration, MT4/MT5 platform/mobile app, unexplained error or technical issue, downloading your platform, Mobile App or client’s dashboard. Should you wish to reach us, you can call support in your preferred language or contact us via Live Chat or by email at [email protected].

Monday to Friday: 00:00-24:00

(GMT+2/GMT+3 during Daylight Saving Time)

Please make sure to contact us from your registered email address.