FAQs

Viverno classifies all clients as either Retail or Professional, based on their level of trading experience, understanding of risk, and availability of trading funds. We are restricted by regulations from the European Securities and Markets Authority (ESMA), in the leverage we can offer retail clients. We therefore offer different margin rates for Retail and Professional clients. Professional clients under the Company can trade with leverage up to 1:500, as opposed to Retail Clients who are restricted to a maximum leverage of 1:30.

To be classified as a Professional client you must satisfy at least two of the following three strict criteria:

• You have made at least 10 trades (in significant size) per quarter over the last four quarters
• You have a total trading portfolio size in excess of €500,000
• You have worked in the financial sector for at least one year in a professional position

If you believe you meet these requirements, please contact the Customer Support Team to discuss the criteria further at [email protected].

Please note that the option to permanently delete the account is available only for the accounts which do not have any uploaded documents or any failed or successful deposits. This is due to the fact that we are required by our regulator to maintain your account details for 5 years.

If you do not have any uploaded documents or any failed or successful deposits in your account within the last 5 years, then please log in to your account on a PC/Laptop, click on Settings > Privacy > Delete my account.

In case you are unable to delete your account, you can email [email protected] with your request to delete the account.

To open a joint account with Viverno, each person must first open an individual Viverno account and then fill a Joint Account Request Form which can be obtained by contacting our Customer Support Team at [email protected]. Both individuals have to ensure to proceed with a successful verification of their respective individual accounts, before the merge will be possible. This includes but is not limited to, provision of KYC documents, completion of Appropriateness test and Economic profile.

It remains at the company’s discretion to confirm a clients’ eligibility for a joint account.

Yes, Viverno allows up to 5 different trading accounts, 3 Classic, one VIP and 1 Raw account. In case you already have a Classic account and wish to have a VIP or Raw account, you will need to open a new account of the desired type as no upgrade can be done.

You may open additional trading accounts via your dashboard by clicking on ‘Add new account’ as on the picture below:

You can then select your desired account type:

However, please note that a client can only hold one profile. For further details, please contact our Customer Support via email at [email protected], or via phone or Live Chat.

The documents can be uploaded on your Dashboard once you log into your account, under the section “Settings” > “Profile” > “Verification Documents” as shown on the below screenshots:

If for any reason you are facing issues uploading your documents, you can send them via email to [email protected] .

Once you upload all your documents, it can take anything between 30 minutes to 24 hours during working hours to verify your profile.

Yes, Viverno does offer swap-free accounts. Please note that swap free applies for 10 calendar days only. Therefore, swap free accounts holding a position open for more than 10 calendar days, will be credited or debited swap accordingly.

The Company’s Islamic account allows swap free trading in compliance with the Sharia Law, which means traders can trade on an Islamic account without being charged overnight fees. The Company’s Islamic account is only available for traders of the Muslim religion and should only be requested on the grounds of religious belief.

To apply for a swap-free account, please send an email request to our Back Office Department at [email protected]. Please note that we may require evidence of your religious affiliation to be provided.

For further details on Viverno’s swap-free accounts, please contact our Customer Support at [email protected], or via Live Chat or phone.

We offer Classic, Raw and VIP accounts. With a Viverno Classic account you can have spreads from 1.5 and a minimum deposit amount of 100 USD, GBP, EUR. With our Raw Spread account you can have spreads from 0.0 and with our VIP account you can have spreads from 1.1, prioritized support, personal Account Manager and VIP Trading Alerts.

Contact our Support Team for more details via email to [email protected], or via phone or LiveChat.

In order to verify your account, we will require a recent proof of address document, such as a utility bill or bank statement.

This document must be issued in the name of the Viverno account holder within the last 3 months, and must contain the following information:

• Your name
• Your current residential address
• Date of issue
• The details of the issuer

We accept any bills that are issued by a financial institution, a utility company, a government agency or a judicial authority. If your bill or document is available online, you may send it to us either as a PDF file, or as a screenshot.

Proof of address/residence can be one of the following:

• Electricity, water, gas, internet or telephone bill
• Bank statement / credit card statement / bank reference letter
• Tax letter / Council tax bill (for the current year)
• Social insurance statement
• Electronic statements with the URL visible
• Government-issued Certificate of Residence or notarized Affidavit of Residence

If you do not have Residence documents in your name, please note that you could also send a Certificate of Residence of your Municipality or a Letter of Confirmation duly signed by a local authority enclosing your name/ surname, your current address and with a recent date.

If you do not have any of the above, please provide us with an official document that states your name and residential address or send an email to [email protected] and inform us about this so that we assist you further.

What will not be accepted?

• Invoices for purchasing goods
• Receipts
• Insurance bills
• Handwritten bills
• Road tax
• Documents with low resolution or low quality
• Documents enclosed in envelopes
• Half or torn documents

View examples of valid documents:

A. Utility bill:

B. Bank statement:

Please keep in mind that on the occasion when your verification document is outdated(older than 12 months), we will contact you to provide us with a copy of the updated document.

These steps are taken to ensure the validity of the information and to protect you from potential fraud.

Viverno, as a regulated financial institution, is required to confirm the identity of its clients. If your identity can not be clearly verified, you may be asked to provide further information.

Additionally, Viverno is required to comply with statutory security standards. These include but are not limited to, the anti-money laundering legislation and the prevention of terrorist financing. If you need help with your identity verification process, please contact our support team.

You can call support in your preferred language or contact us via Live Chat or by email at [email protected] Monday to Friday: 00:00-24:00 (GMT+2/GMT+3 during Daylight Saving Time).

In order to verify your account, we will require a copy of your valid passport or both sides of your government-issued identification card.

This copy must contain:

• Identification Number
• Full Name
• Date of Birth
• Photograph
• Valid Expiry Date
• Issuing authority

What will not be accepted:

• Covered details – you must not cover any of the above details
• Unclear documents
• Cropped images – all edges of the document should be visible
• Documents such as Army card, Medical card, Age card, Student card

All scans should be in high resolution and the above details must be clearly readable.

Please make sure that your documents are:

• Clear, with no blurs, light reflection or shadows
• All edges of the document must be visible
• Both sides of the document must be uploaded

View examples of valid documents:

A. Passport:

B. Identification Card:

Please keep in mind that on the occasion when your identity verification document has expired, you are obligated to provide us with a copy of the updated document.