Your deposit may be withheld for one of the following possible reasons:

• You did not submit your verification documents;
• Your documents have expired and updated documents are required;
• Your total deposits exceed 2,000 EUR and your account was not yet fully verified;
• You have duplicate profiles within Viverno;
• You have failed to provide us with additional verification documents for your payment (such as card copies, source of payment screenshot, etc.)
• You have deposited using a relative’s or friend’s card / account and additional verification documents are required.

Our Customer Support Team will contact you to resolve the issue and advise you on the further steps. In the meantime, we suggest looking at previous emails sent by us to you.

Should you require any further information, please contact us via email at [email protected].